1. Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Note: Delivery times are estimates and may vary due to external factors like weather, customs clearance, or courier delays.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- We offer free shipping on orders over RM250 (for selected regions).
4. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- You can track your package through our courier partner’s website.
5. Address & Delivery Issues
- Please ensure your shipping address is correct before placing an order.
- We are not responsible for lost packages due to incorrect shipping addresses provided by customers.
- If your package is returned due to an incorrect address, you may need to pay additional shipping fees for reshipment.
6. Lost, Stolen, or Delayed Shipments
- If your package is lost or delayed beyond the estimated delivery time, please contact us at mmpaintingandrenovation@outlook.com.
- We will work with the courier service to resolve the issue, but we are not liable for lost or stolen packages after they are marked as “delivered.”
7. Contact Us
For any questions about shipping, please email us at mmpaintingandrenovation@outlook.com.